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HoodiaXR.com Return Policy

In order to qualify for a refund you must obtain an RMA# prior to sending back your order in addition to sending the signed return request form.

We will accept any unopened bottles for return within 30 days of the original purchase. We will also accept returns from unsatisfied customers of opened bottles within 30 days (only one bottle per order may be opened*). All unopened bottles must arrive undamaged, have the original seal, with no damage to the label or bottle (new condition). Returns accepted on initial purchase only.

To receive a refund for an opened bottle you must: Use our product as directed for 10 consecutive days, then request an RMA# (authorization) number from the Customer Service Ticket Center. After receiving an RMA# you must return ALL received items (opened and unopened) with a Return Request Form.

Return requests that are not signed will be rejected.

*Refund credit valid for 1 open bottle only. Additional opened and/or damaged (non-returnable) bottles will be charged the full rate of $49.95 per non-returnable bottle. Only initial orders available for refunds.

Be sure to write the RMA# on the outside of the package or the package may not be received.

After returning the bottles allow 3-4 weeks for your refund to be processed. All returns will be charged shipping and handling and a $9 restocking fee per unopened bottle. The customer is responsible for shipping the product back to HoodiaXR.com and all costs associated with shipping. HoodiaXR is not responsible for packages that are lost, stolen or damaged.

Only one refund valid per household. HoodiaXR reserves the right to refuse or reject any returns and deny any and all refunds if we suspect fraudulent activity or for any other reason deemed appropriate by HoodiaXR. Refund offer only valid on first purchase and to continental U.S. residents. Return requests that do not completely comply with the HoodiaXR Return Policy will be rejected. Rejected items will be sent back at the customer’s expense.

HoodiaXR.com is not responsible for items that may be lost, damaged or returned or any other reason the package may not arrive at our office in a timely manner. We recommend tracking the package and not requiring a signature.

All packages returned due to erroneous address entries will be billed shipping and handling charges to and from said destination. Be sure you send it to the correct address here.

*When requesting an RMA number be sure to record your confirmation number!

While we reply to all inquiries within 24 working hours some email programs have been blocking our reply because of spam filters. If you do not receive an automated email right away that your ticket has been received, your email system is blocking our reply. You will need your Ticket Number to access our reply. If that still doesn't work send us a fax. You can contact us online here.